I bought my spa at the Collinsville spa show. very happy with the spa. The salesman was very helpful and knowledgeable. I paid about half price what other spas cost. I would recommend this company, and their products. The only drawback is the company is based out of Virginia. I live in Missouri. I do prefer to buy things local. However, I got a REALLY good deal on my PL8. Like I said, about half of the price compared to what I’ve seen. Also, I’ve called a couple times and they’ve been good at getting back to me. They tell me they have “service techs” in my area that would work on my tub if I ever needed it. That makes me feel pretty good. Still, wish I had a door to knock on if I needed one. At any rate, the risk reward was there for me because I got such a good deal. Hope it continues to pay off!